TERMS & CONDITIONS January 2022

Please ensure your pet arrives in a safe manner in a cat box, or for a dog on a lead / harness. They remain your responsibility until officially handed over to a member of staff.

VACCINATIONS

The annual health check & vaccination is a mandatory requirement of Eden District Council (EDC) before any dogs can be admitted. All animals must have up to date vaccinations *. Certificates will be inspected upon arrival and copies made. *Initial vaccinations must also be given 2 weeks prior to boarding. This is a stipulation of Eden District Council and proof of vaccinations will be required and kept on file.

Dogs:- Conditions to be included: – Canine Distemper, infectious canine hepatitis, canine parvovirus, leptospirosis, kennel cough and other relevant diseases. If in doubt please enquire with your local vet. *Initial vaccinations must also be given 2 weeks prior to boarding. This is a stipulation of Eden District Council and proof of vaccinations will be required and kept on file. We will refuse to board your pet if this has not been carried out, and full payment of your boarding remains in place.

Kennel Cough – Please note that there are many strains of tracheobronchitis (kennel cough) and the vaccine does not give complete protection. We will not be liable if your dog catches kennel cough and you, as owner, take full responsibility should your pet be affected.

All pets should have been recently treated for fleas and worms. If it proves necessary to treat your pet for either of these condition’s it will be done at your expense. We reserve the right to refuse admission if a dog is showing signs of ill health or is of unreliable temperament. Puppies are accepted from 4 months of age but there must be 4 weeks after initial vaccinations are complete.

 BOARDING

Every possible attention will obviously be given to your dog whilst in our care, however all dogs are boarded entirely at their owner’s own risk. If your dog has a pre-existing medical condition, any medication required should be supplied with clear written instructions, please provide sufficient quantity for the durations of their stay. Any costs involved in obtaining a further supply would be the owner’s responsibility.

We reserve the right to contact/visit a veterinary surgeon with your dog should we feel it necessary, and all costs involved will be the responsibility of the owner. Owners must inform us if their dog has any aggressive tendencies towards other animals or humans or if they have ever been attacked by another dog.

We require you to bring sufficient food for the duration of your pets stay. We find this to be much better for their digestion. Please do not bring feeding bowls, we supply these. Dogs can share a kennel with other dogs from the same family if the owner gives their written consent. Any pets do so at their owner’s risk and we will not be responsible for any associated vets bills. We may separate dogs sharing if we feel it is necessary in this instance you will incur an additional charge for another pen.

Everything else that your pet may need will be provided but should you prefer to bring a bed, comfort blanket or toy they must be in a clean condition and parasite free. We will of course endeavour to look after these items but in the event they become lost or damaged we will not be held responsible. Any lost property items will be kept for a month and if not claimed will be donated to Eden Animal Rescue.

We reserve the right to rehome any dog not collected within 14 days of the booked departure date, if no contact/explanation is forthcoming from the owner or their representative.

DOG WALKING

A collar and lead, harness or other appropriate dog walking equipment should be provided by the owner in good working order. Please let us know if you do not want your dog/s mixed with other dogs during their stay, please see tick box on booking form, dogs are mixed into small groups of 3\4 dogs. Unless specified dogs will be exercised at least 3/4 times a day. They will also have an evening comfort break prior to being settled down for the night. We will, of course, use our personal judgement regarding the amount and type of outside exercise in extreme weather conditions.

DATA PROTECTION

We only collect and retain information pertinent to our legitimate business purpose of caring for your dog. We will never share this information with any third party. Please read our Privacy Policy for further details.

ARRIVALS & DEPARTURES

Pets must arrive between 3pm – 5pm daily (If early drop off/late pick up is required then please request this) Pets must be collected between 9am – 11am, unless you have pre-booked a late collection / doggy day care, which is between the hours of 1pm-6pm daily.

CHARGES

All charges based on a full daily rate.

We offer Doggy Day-care from 7am until 6pm Monday to Friday

Please complete full boarding booking in form and ensure your dog’s vaccinations are all up to date. Any dogs that display aggressive behaviour or appear ill will be refused entry. Each Dog is assessed on entry before being accepted. We do ask that all male dogs are castrated, and females neutered if this is not the case and we are not made aware we hold no responsibility of any consequences that may occur. All dogs are kept in small groups usually of 4/5 boys & girls, they are greeted and taken for a quick wee then we pop them into groups for the day we do pop blue & pink Rydal doggy coats on in bad weather, so they are kept warm. During the day we do various activities with them from group play in the paddocks, we have indoor Play Barn with sofas and toys to play with, the Barn is heated during winter months, the dogs will have chill time to snooze ready for next playtime, we offer one full time member of staff for every eight dogs in the Barn area to ensure they are well looked after and get plenty of cuddles!

We only use Bonio and markies dog treats during the day and when it’s a wet day we do treat the doggies to small bits of chicken and beef when using the Brain training games!

All invoices for Day-care are sent on the last day of the month to be paid within 7 working days.

 DEPOSITS, CANCELLATIONS AND PAYMENTS

All pets will be charged boarding for the day of arrival. If collected before 11am on the date of departure no charge will be made for that day, Late checkouts are between 11am-6pm and must be pre-booked.

All outstanding balances must be made prior to your pets drop off date, again via cash or Bacs to Barclays, Allison’s Kennels and Cattery, 206697 43533646 quoting your pets name.

2 weeks prior written notice must be given to cancel a booking, or we will require the payment in full for the actual booking if this notice is not given. The full boarding fee is payable for the entire period booked regardless if you return early to collect your dog or drop off your dog later than expected. If your Dog is in day care the daily rate is charged as per pricelist, if you also require them to stay over then an additional charge for boarding will apply again as per pricelist. Payment may be made by BACS or cash on day of your pets drop off.

When booking your Dog into our Kennels if you are going on holiday abroad please take out Travel Insurance then if your Holiday should be cancelled last minute by the Holiday Company which is understandably distressing you are covered to claim all your Boarding Kennels fees back, as I will expect payment in full unless given 2 weeks notice, this isn’t me being mean its Business I have costs to cover, and can very rarely take a block booking with no notice given.

We reserve the right to revise our prices when necessary, all pricing is displayed in our Reception and our Website.

HOURS OF OPENING

Monday to Friday

Morning 7 am to 11am Afternoon 3pm to 6pm

Saturday & Sunday Morning 10 am to 11am Afternoon 3pm to 6pm

Please note. We are closed for collections and drop offs on Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s day.

VETERINARY RELEASE

During my absence Allison’s Kennels will be caring for your pet(s). In the event of an emergency, you are agreeing to authorise a veterinarian to administer medical treatment and agree that you will be responsible for payment directly to the veterinarian upon my return.

You give Allison’s Kennels permission to transport your pet(s) to the veterinarian and authorise treatment in the event of an emergency or sickness. you authorise Allison’s Kennels to transport my pet(s) to a veterinarian of choice and authorise treatment. If emergency care is needed after regular surgery opening hours, my pet(s) may be taken to the nearest Veterinarian Emergency Clinic/Hospital.

You will give permission to Allison’s Kennel’s to approve treatment and agree to be responsible for all charges upon your return including, but not limited to, vet fees, extra visit fees and transportation fees.

You agree to authorise veterinarian to euthanize your pet in extreme circumstances only after all reasonable attempts have been made to reach you or your emergency contact.

You agree that Allison’s Kennel’s is released from all liability related to transportation to and from veterinarian and treatment for sickness or emergency. This release will remain valid for all current and future visits as you are agreeing to the terms and conditions by booking your pet(s) in.

PARKING

There is ample parking outside our premises for dropping off or collecting your pet. We are not responsible for any loss or damage to vehicles whilst parked.

WEBSITE AND SOCIAL MEDIA

Photographs of the dogs are often taken and these may include images of your pet whilst in our care. They may be posted on social media and of course used to send to their owners via their preferred method. Please note all pictures are not published until you have returned from your trip, for security reasons.

Please be aware that our entrance gates will be closed and locked of an evening for the safety of your pet. In case of emergency, you can call Penny on 07495 063636 or Dave on 07710 996283.

WHERE TO FIND US

Travelling from Penrith\M6 – Follow A66 past Centre parcs & Kirkby Thore when you see a sign for Bolton/Cliburn turn right, follow the road for 100m and we are on the left hand side, follow farm track to the Kennels.

Travelling from Appleby/Scotch Corner – Follow A66 and turn left for sign to Bolton/Cliburn follow the road for 100m and we are on the left hand side follow farm track to the Kennels